If you are looking for charm then you had better continue your search for a hotel in Lisbon. This is no charm in this hotel. However, if you want a comfortable hotel, which is used by tour groups and has a very good location for exploring the best sightseeing and attractions in Lisbon then this is the perfect place.
You won’t be impressed by the lobby, it is small. The staff can at time be harried but once they get to know you they are very helpful and if not overly friendly are efficient. There was a major snafu before we arrived and we had to be taxied to another hotel for the first night of our reservation. As the hotel we were sent to was a five star luxury hotel, it was no hardship and they paid for the taxi both ways. They were very nice to us and when we returned we were given a room even though it was too early to check in, we were also upgraded to a superior room. Let me say at this time that even a superior room is cramped so you might want to upgrade as well.
This is a large hotel with 350 rooms and the elevators are small. It can get congested. Breakfast is included in the rate and is served 7:30-10:30. It is a buffet and while not expansive has enough to fill you up. Some fresh fruit, cold cereal, ham and cheese, scrambled and hard boiled eggs. They have a very unique toaster but great bread. Small croissants, sweet rolls and of course coffee, tea and hot chocolate round out the breakfast offerings. The bacon is very undercooked for our tastes and there are also little sausages. We found the oranges to be the highlight of the food offered.
The rooms have very basic furnishings. Blond furniture, very firm mattresses, small pillows and nice fresh clean bedding are comfortable if charmless. There is a desk with a chair and also an additional chair. There is a large closet and a stand for the luggage. You have a choice of twin beds or double bed. The TV is the old fashioned kind but worked and had a couple English speaking channels (CNN and BBC World).
The bathroom is all tiled. One sink, 2 bathrobes, large deep tube and a bidet. The first day a fruit basket and a bottle of water were delivered. There is a minibar and a safe for which you must buy the key at the desk, Wi-Fi is available but not free. 18 Euros for 72 hours or 3.6 Euros for 1 hour.
You may have a view of the castle from your room or as we did a view of the plaza in front. You are located right around the corner from the Praca Rossio and with the location right below the castle is doesn’t get better than this.
The hotel has 2 restaurants and a bar. One restaurant is on the 8th floor and has views of the castle. You need a reservation to eat there and if you arrive without one your reception will be cold in the extreme, this from personal experience.
The hotel can and will arrange tours for you. They can have you picked up by one of the tour bus companies or arrange a private tour. We did both and private is so much better.
All in all this is a good hotel, after all the room is just where you sleep and the price was reasonable, not cheap but reasonable.
Hotel Mundial- Lisbon Portugal
Praça Martim Moniz nr. 2